Frequently Asked Questions

Every doubt, answered.

Questions,

resolved.

The best way to fly worry-free is to have all the answers you need.

Are there any restrictions for flying?

Children under 5 years old are not allowed to fly for safety reasons.
People with cardiovascular conditions, those who are recently operated on, or who have spinal issues.
Anyone who has consumed alcoholic beverages within the last 12 hours.
Pregnant women.
Elderly individuals who cannot climb into the basket on their own.

What’s the best time of day to fly in a hot air balloon?

En las primeras horas del día porque las corrientes de viento son muy amables. Además, disfrutas el arte de la naturaleza en los amaneceres.

Is any season of the year ideal for a hot air balloon ride?

Spring: This is the perfect time for balloon flights, thanks to warm weather and clear skies that let the first rays of sun light up the Teotihuacán Valley.

Summer: The morning skies are spectacular. Imagine flying above the clouds while watching the beauty of other colorful balloons decorating the sky.

Fall and Winter: Do you love colder weather? Then this is the season for you. Enjoy an orange-hued sunrise while sipping a delicious glass of wine.

Any time of year is perfect for a balloon flight.

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Questions

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Is there a refund if the flight gets canceled?

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How much does a private flight cost?

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When is the remaining balance due?

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What do you recommend to enjoy the trip?

Arrive early and relaxed. We begin 10 minutes after the scheduled time.
Dress as if you were going on a picnic or a day hike.
Bundle up — we don’t want you to be cold.
Leave your backpacks and large bags in your car or at our office.

Will I get dizzy?

Of course not — it’s a smooth and gentle flight.

Why can Happy Fly reschedule my trip?

Weather conditions affect the flight. If winds exceed 15 km/h, or there is fog or rain, we will reschedule your flight at no extra cost within the next 90 days.